Frequently Asked Questions
Got Questions? We've got Answers!
Planning your trip brings up lots of questions - we get that. Below we've tackled the questions we hear most often from travelers like you. Learn more about our company, our services and what makes us different.
Need help Choosing your Destination?
Let us guide you. Our Global Travel Advisors are Destination Matchmakers are heart. They'll take the time to understand exactly what you're looking for - whether it is the perfect season for your dream vacation, the experiences that excite you most, or the travel style that suits you best. Once they know what makes you tick, they'll connect you with a Travel Expert who specializes in creating exactly the kind of journey you're after. It's that simple.
Are Your Featured Trips Customizable?
Absolutely! The journeys you see on our website are just a glimpse of what's possible - think of them as inspiration rather than fixed itineraries. Every trip we create is built from scratch, carefully crafted to math your personal vision.
After your first conversation with your Travel Expert, they'll start designing your journey around what matters most to you. Your interest, your pace, your must-sees, and your dreams - they all shape your unique adventure. Because when your travel with us, the experience is completely yours to define
How Does Our Pricing Work?
The prices shown on our website reflect shared cost between two or more travelers, covering everything from accomodations to guides, drivers, and experiences. Keep in mind these are starting points - your actual price will depend on your travel dates, group size, and specific preferences. When we design your custom journey, we'll provide a detailed quote that matches your exact needs.
For solo travelers: You'll typically find cost higher than our displayed prices since you won't be sharing expenses with fellow travelers. While some experiences are priced per person, major cost like hotel rooms are often charged at full rate regardless of occupancy. We'll make sure you understand all the pricing details when creating your personalized itinerary.
Do You Work with All Types of Travelers? What about Families?
We welcome travelers of every kind. Whether you're planning a romantic honeymoon, embarking on a solo journey, or organizing your next family vacation, we'll craft the perfect experience for you.
We particularly shine when it comes to family travel. Our Travel Experts - including many parents themselves understand the unique dynamics of family adventures. They know that every family has its own rhythm and requirements. We are skilled at arranging multi-generational experiences that delight both grandparents and grandkids - we attend to every detail.
How Do I Get Started?
Ready to begin planning? Just reach out by phone, email or through our online for, - we'll spring into action right away.
Once we've matched your with the perfect Travel Expert for your chosen destination, we'll schedule a virtual meeting where you can share your vision and preferences directly.
Your Travel Expert will listen carefully to understand exactly what you're looking for in this journey.
After this initial consultations, we'll collect a non-refundable planning fee to begin crafting your custom journey.
Your Travel Expert will then create an initial proposal that we'll fine-tune together until it's exactly what you want.
What are the next Steps after the proposal is fine-tuned?
When you're finally satisfied with your itinerary, we'll secure your booking deposit.
You'll then get access to our custom app containing all your travel details and essential documents.
As your departure date approaches we'll collect the remaining balance and provide your final documents.
To ensure everything runs smoothly, we'll schedule a pre-departure virtual meeting to have a final review of the details of the itinerary and to address any last-minute questions you might have.